Introduction
Welcome to Shomac Industries. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.
Shomac Industries ("we," "us," or "our") operates from Shop 11, Prime Business Plaza, SV Road, Kandivali West, Mumbai, Maharashtra 400067, India. By using our services or accessing our website, you agree to the terms outlined in this Privacy Policy.
We encourage you to read this policy carefully. If you disagree with any part of this policy, please discontinue use of our services. If you have any questions, please contact us at info@shomacindustries.shop.
This Privacy Policy is governed by and constructed in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.
Information We Collect
We collect information you voluntarily provide to us, information automatically collected when you use our services, and information from third-party sources. The types of information we may collect include:
Personal Identification Information:
- Full name and contact information (phone number, email address)
- Business name, designation, and company details
- Billing and shipping address
- Government-issued identification numbers (for regulatory compliance)
Technical & Usage Information:
- IP address, browser type, and operating system
- Pages visited, time spent on our website, and navigation patterns
- Device identifiers and unique technical data
- Referring URLs and search terms used to find our website
Communication Data:
- Enquiries, messages, and correspondence sent through our contact form or email
- Feedback, reviews, and survey responses
- Records of consent for communication
How We Use Your Information
We use the information we collect for legitimate business purposes only. Specifically, we use your information to:
- Respond to your enquiries, process orders, and deliver our products and services
- Communicate with you about your account, orders, and service updates
- Send promotional materials, special offers, and industry updates with your consent
- Improve our website functionality, services, and customer experience
- Comply with legal obligations under Indian law and regulatory requirements
- Prevent fraud, unauthorized access, and ensure the security of our platforms
- Analyse usage patterns to better understand our customer base and improve our offerings
- Process payments and maintain financial records as required by law
We will never sell your personal data to third parties for their own marketing purposes. All use of your data by Shomac Industries is strictly for the purposes described in this policy.
Notification and Communication Consent
Shomac Industries may communicate with you through the following channels for purposes including but not limited to service updates, promotional offers, new product launches, industry news, and important notices:
- Email: Newsletters, order confirmations, promotional campaigns, and service updates
- SMS (Short Message Service): Order status alerts, appointment reminders, and promotional offers
- OBD (Outbound Dialing): Automated voice calls for service notifications and promotional messages
- Google RCS (Rich Communication Services): Enhanced messaging with rich media content for promotions and updates
- WhatsApp: Customer support, order updates, and promotional communications via the WhatsApp Business platform
- Push Notifications: Real-time alerts through web or mobile applications
By providing your contact information and checking the consent box on our contact form, you expressly agree to receive communications from Shomac Industries through these channels. You may withdraw your consent at any time by contacting us at info@shomacindustries.shop or by clicking the unsubscribe link included in our email communications.
Please note that even after opting out of marketing communications, you may still receive transactional messages related to orders, services, or legal matters that are necessary for the operation of your account.
Communications are facilitated through My Inbox Media ® services. By consenting, you also agree to the terms of communication facilitation through their platforms. Your data will only be used for the communication purposes explicitly stated in this policy.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our website, conducting our business, and providing services to you, bound by confidentiality agreements
- Legal Requirements: When required by law, court order, or government authority, or to protect the rights, property, or safety of our company, customers, or others
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business assets, your information may be transferred as part of that transaction
- Consent: With your explicit consent for any purpose not covered in this policy
All third-party service providers are carefully vetted and required to maintain the confidentiality and security of your personal information in accordance with applicable law.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- SSL/TLS encryption for all data transmitted through our website
- Secure access controls and authentication protocols for our internal systems
- Regular security assessments and vulnerability testing
- Employee training on data protection and privacy best practices
- Incident response procedures in case of a data breach
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards of data protection.
Cookies Policy
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand user preferences. Cookies are small text files placed on your device by your web browser when you visit our website.
Types of cookies we use:
- Essential Cookies: Necessary for the website to function properly. They cannot be disabled without affecting website functionality.
- Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Preference Cookies: Allow the website to remember choices you have made to provide a more personalized experience.
- Marketing Cookies: Used to track visitors across websites to display relevant advertisements.
You can control cookie settings through your browser's privacy settings. Disabling certain cookies may affect the functionality of our website.
Your Rights
Under applicable Indian data protection law, you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the personal information we hold about you
- Right to Rectification: You may request correction of inaccurate or incomplete personal information
- Right to Erasure: You may request deletion of your personal information where there is no legitimate reason for us to continue processing it
- Right to Restriction: You may request that we restrict the processing of your personal information in certain circumstances
- Right to Object: You may object to the processing of your personal information for marketing purposes at any time
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time
To exercise any of these rights, please contact us at info@shomacindustries.shop. We will respond to your request within 30 days.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for different categories of personal data may vary:
- Customer Order Data: Retained for 7 years for tax and accounting purposes as required by Indian law
- Contact Form Submissions: Retained for 2 years unless a business relationship is established
- Marketing Consent Records: Retained for the duration of the relationship and 3 years thereafter
- Website Analytics Data: Retained for 26 months in anonymized form
After the applicable retention period, your personal information will be securely deleted or anonymized so that it can no longer be associated with you.
Third-Party Links
Our website may contain links to third-party websites, products, or services. Please note that we are not responsible for the privacy practices of such other websites and services. We encourage you to review the privacy policies of every website you visit.
Our Privacy Policy does not apply to, and we cannot control the activities of, any third-party websites that you access via links on our website. If you access a linked website, any information you provide will be subject to the privacy policy of that website.
Children's Privacy
Our services are not directed to individuals under the age of 18 years. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us at info@shomacindustries.shop, and we will take steps to delete such information from our systems promptly.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Continued use of our services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through any of the following channels:
- Email: info@shomacindustries.shop
- Phone: +91 99876 40214
- Address: Shop 11, Prime Business Plaza, SV Road, Kandivali West, Mumbai, Maharashtra 400067, India
We are committed to resolving any privacy concerns you may have in a timely and transparent manner. Our Privacy Officer will respond to all legitimate inquiries within 30 business days.